Independent Information
This website is an independent source of information about Spinboss Casino. We describe offers, games and cashier rules, but we are not the casino and cannot view or change player accounts. Contact Spinboss directly for anything about your own money or account.
Reaching Spinboss
Spinboss offers 24/7 live chat on its website and e-mail support. There is no telephone number. The help centre contains 73 articles covering bonuses, the casino, deposits, account and verification, the sportsbook, technical issues and withdrawals.
Cash-Out Rules
- Withdrawal requests are processed within 3 business days.
- The finance team works Monday to Friday, 06:00-17:00 GMT, so nothing is processed at weekends.
- No more than 3 withdrawals can be pending at once; a pending request can be cancelled in the cashier.
- Payouts go back to the deposit method where possible and only to accounts in your own name.
- Every deposit must be wagered at least once before withdrawal. Otherwise winnings can be cancelled and a 10% fee kept, or 15% for card and bank-transfer deposits.
Verification
All withdrawals are subject to account verification. Typical requests are a valid ID, proof of residence, proof of payment-method ownership and recent statements. Upload the documents in your account within 30 days. Once all documents are in, the help centre quotes 24-48 hours for the check.
Complaints Procedure
Start with an e-mail to customer support. If the issue stays unresolved, send a written complaint from your registered e-mail address with your username, full name, the word COMPLAINT and the reason in the subject. Spinboss replies within 10 days, longer for complex cases.
Inactivity
After 180 days without a login, the account is treated as inactive and can be charged £5 per month.