Safer Gambling

Gambling Should Fit Your Life

Casino play is entertainment that costs money. The operator’s own guidance says gambling is a way to spend leisure time rather than a source of income, and recommends using only spare money and tracking the time and money you spend. Players must be at least 18 and of legal age where they live.

Useful ground rules:

• Fix your spend before you deposit.
• Stop at the agreed time, even in the middle of a winning run.
• Do not use bonuses as a reason to play longer than planned.
• Never borrow to gamble.

Spinboss Measures Explained

Age verification. Spinboss verifies the age of all customers and cancels the winnings of anyone underage.

Time out. On request, the support team excludes a player for a while.

Self-exclusion. An e-mail to support starts the process, and the account is closed as soon as practicable. Any other accounts must be reported, and new accounts must not be opened.

Closing the account. Possible by e-mail or live chat. Withdraw remaining money beforehand, because a balance in a closed account is voided.

Self-test and filters. A 13-question self-test sits on the responsible gaming page, alongside a recommendation for parental-control filters such as Net Nanny.

Reviewers note that these tools are limited because they work through support rather than as self-service settings, so contact live chat as soon as you feel you need a break.

When to Seek Help

If gambling causes money worries, arguments, sleepless nights or a constant urge to win back losses, reach out for support.

UK Support Services